Case studies

Key points: 6 months; 60 technical and functional requirements; a best-in-class solution approach for implementing the patient contact center transformation objectives Client: A large regional physician-led health system The client is a large regional physician-led system serving over 3 million patients, and comprised of approximately… Read More »Designing a transformational solution for improved patient engagement in outpatient care

Key points: a multi-year digital transformation program, enterprise-wide CRM implementation, need for multiple solution providers, a robust foundational blueprint for vendor governance Client: A large regional physician-led health system The client is a large regional physician-led system serving over 3 million patients, and comprised of… Read More »Developing a vendor governance and operating model for digital transformation for implementing a CRM solution

Wanted to build integrated digital health platforms to improve virtual care The client worked on a strategy to build an integrated system that provides comprehensive care within a defined framework of patient care across community-based care, acute care, and post-acute care. The major strategic plan… Read More »How Damo helped a large integrated non-profit health system develop an enterprise digital transformation roadmap